Our main administrative address is in Beaufront Park and this is where our team are based. Our pre and post bereavement services are also provided within this building.


1 Legion House
Beaufront Park
Anick Road
NE46 4TU



Main office: 01434 600 388

Hexham Main Shop: 01434 609 922

Hexham Book Shop: 01434 608 029

Ponteland Shop: 01661 822 556

If you would like information about collections of donated items for the shops, please call the Hexham or Ponteland shop.

Registered Charity No: 1034170

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How to provide feedback

We are committed to providing quality services and are always seeking ways to improve the care we provide to you, your family, carers and friends.  Any suggestions or comments on how we could improve our services are very welcome.

If you would like to provide feedback about any of our services, contact Fiona Hutchinson, Head of Care, on 01434 604 321 or email

Alternatively, please spare a minute to complete our Friends and Family Test questionnaire and email it to or post it back to Fiona Hutchinson, Head of Care, Tynedale Hospice at Home, 1 Legion House, Beaufront Business Park, Anick Road, Hexham NE46 1TU.

Concern or complaint

If you have any cause for concern or complaint, please don’t hesitate to contact the Personal Assistant to the Chief Executive Officer by telephoning 01434 610 046 or by emailing or in writing to Tynedale Hospice at Home, 1 Legion House, Beaufront Park, Anick Road, Hexham NE46 4TU.  Our Complaints policy also details how you can get in contact with us so that we can take your issue forward.

How to get referred

If you require transport support or pre or post bereavement support you can refer directly to us. Please call 01434 600388 for transport and 01434 600384 for family support.

For nursing care, we take referrals from a member of the Primary Care team eg. District Nurse, GP, MacMillan Nurse or Community Matron. For information on our nursing care please call 01434 604321.

Media enquiries

For all media enquiries please contact Nicci Westgarth, Communications Officer by calling 01434 611 914 or email

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